Practice-First Training Programs

The Practice-First Methodology

Traditional training tells you what to do. We ensure you know how to do it. Every participant practices live training delivery, receives feedback, and refines their approach before returning to their property.

Our Differentiator

World-Class Standards

World-class standards, built for your current operating environment.

Accessible Price

High-quality training without the enterprise budget. Build capacity from within.

Canadian Focus

Understanding the national hospitality landscape and regional compliance requirements.

Certified On-The-Job Trainer (OJT)

Target Audience: Frontline experts, senior associates, or supervisors who excel in their roles and are ready to guide others.

Core Benefit:

Standardizes training delivery on the floor. Your best people become consistent, confident coaches who maintain service excellence across all shifts.

Foundational Coaching Skills

Active listening, building rapport, and creating psychologically safe learning environments

The 4-Step Training Cycle

Prepare, Present, Practice, Follow-up — the proven standard for on-the-job training

Feedback & Follow-Up

Delivering constructive feedback that accelerates learning and builds confidence

Handling Difficult Learners

Strategies for coaching resistant or struggling team members effectively

Practice & Certification

Live training delivery, peer feedback, and certification assessment

Program 1

Program 2

Departmental Training Leader (DTL)

Target Audience: Assistant Managers and Supervisors who are ready to build and lead training initiatives within their departments.

Empowers leaders to build sustainable departmental training programs. Reduce dependency on external consultants and create a culture of continuous improvement.

Core Benefit:

Program Modules

Training Needs Analysis

Identifying skill gaps and prioritizing departmental training objectives

Creating a Departmental L&D Strategy

Building sustainable training plans aligned with operational goals

Competency Mapping

Defining role-specific competencies and creating learning pathways

Leading Training Teams

Managing and developing your OJT for consistent results

Measuring Training Impact

Tracking effectiveness and demonstrating ROI to leadership

Program Modules

Why Hotels Choose Elevate

Three critical advantages that set us apart

Practice First Learning

Participants deliver live training during the workshop — not after. They receive real-time feedback and leave certified and confident.

Expert Standards, Practical Price

Participants deliver live training during the workshop — not after. They receive real-time feedback and leave certified and confident.

Built for Operational Excellence

Shifts the focus from where the hotel is to what the hotel wants to achieve

Let's Discuss Which Program Fits Your Hotel

Book a free consultation to explore how OJT or DTL can transform your team